Refund policy

Last updated: September 30, 2026

We want every order to arrive right. Here is what we do when it doesn't.

If something is wrong with your order

If an item arrives damaged or defective, or isn't what its product page shows (the wrong item, size, color or design), write to us through the form on our Contact page within 30 days of the day it was delivered, and include your order number. We'll reply by email; send us a photo of the problem in your reply. We'll send a replacement or give you a full refund, including any shipping you paid, whichever you choose. If the item is out of stock, we'll refund you. You don't need to send anything back.

If your order doesn't arrive

If your order hasn't arrived and you're worried about it, write to us through our Contact page with your order number. We'll check with the carrier. If the parcel is lost, we'll send a replacement or give you a full refund, whichever you choose. If the item is out of stock, we'll refund you.

If you change your mind

We don't take returns for a change of mind. If anything is wrong with your order, the first section above applies.

If it was a gift

Refunds go to the person who paid. If the person who received the gift finds it damaged or wrong, they can write to us through our Contact page with the buyer's name or the order number, and send a photo when we reply. We'll send them a replacement. If the item is out of stock, we'll refund the person who paid.

Cancelling an order

You can cancel an order until it ships. Write to us through our Contact page with your order number. Once an order has shipped, the sections above apply.