Shipping policy

Last updated: September 30, 2026

Where we ship

We ship to addresses in every US state except California, and to Washington, D.C., Puerto Rico, Guam, the US Virgin Islands, the Northern Mariana Islands, American Samoa, and APO, FPO and DPO addresses. We don't sell to buyers in California or ship to California addresses; an order with a California billing or shipping address is cancelled and refunded in full.

What shipping costs

Standard shipping is free on orders of $49 or more. The $49 is the total for your items after any discount, before tax. The shipping cost for your order is shown at checkout before you pay.

What you pay

Any sales tax is also shown at checkout before you pay. In the states we ship to, Washington, D.C. and at APO, FPO and DPO addresses, the price you see at checkout, with any sales tax shown there, is all you pay: there are no fees to pay when your parcel arrives. In Puerto Rico, Guam, the US Virgin Islands, the Northern Mariana Islands and American Samoa, the territory's government may charge its own tax or duty on a parcel when it arrives, and that tax or duty is yours to pay. Anywhere we ship, if a carrier ever asks you for a fee, write to us through our Contact page and we'll pay it or refund it.

How long it takes

Delivery times depend on your address and the carrier. When your order ships, we email you.

If we can't ship on time

If we can't ship your order within 30 days of the day you place it, we'll email you before then with a new ship date, and you can cancel for a full refund. If the new date is more than 30 days after the first one, or we can't give a date, we'll cancel your order and refund you in full unless you tell us you want to wait.

Lost, late or damaged parcels

If a parcel is lost or arrives damaged, our Returns and refunds policy applies: we replace it or refund you.

Wrong address

Please check your address at checkout. If a parcel can't be delivered because the address was wrong or incomplete, we'll refund the items, minus the shipping we paid. If a carrier can't deliver to an address that was complete and correct, we'll refund the order in full.